We want to speak to you too! Contact us with You can download a corresponding product data sheet for every product in our online shop from the item page – in perfect print quality. We also provide you with the relevant product documents, such as spare parts lists or ABE documents.

Our digital spare parts lists, with convenient links to the appropriate spare part, can be found under the tab: Digital spare parts lists . This means you can order spare parts for your seat anytime and anywhere, quickly and easily with Sitzprofis.de.
Order today by 1:00 p.m. and have it in your hands tomorrow. We are not only your competent partner for GRAMMER driver seats, but we also process them quickly.

With the Sitzprofi Guarantee, we assume responsibility for the usability and fit of your ordered seat in your vehicle. The same applies, of course, to ordered replacement parts. We can only provide this guarantee if you submit the type plate of your old seat to us.
Should something not fit, our seating experts will be happy to assist you at any time.

We welcome both commercial and private customers.

Commercial customers, colloquially known as B2B customers, are individuals who act on behalf of and for the account of a commercial or similar entity. Comparable entities include self-employed individuals, freelancers, farmers, but also associations, institutes, and government and municipal institutions such as offices and authorities. B2B customers can choose between purchase on account and purchase via PayPal, credit card, or instant bank transfer.

Private customers, colloquially known as B2C customers, are people who order goods for themselves or their non-professional environment.

B2C customers pay exclusively using the available payment options.

Ordering in the sitzprofis.de online shop is easy: After you've placed all the products you want in your shopping cart, proceed to checkout. Existing customers log in with your login details; new customers enter your information now. After that, you'll quickly navigate through the ordering process in just a few steps.

Yes, it is possible to order by telephone. You can find the telephone number on our homepage or in the contact details .

Yes, it is possible to order by email. You can find the email address on our homepage or in the contact details .

Yes, to order from our Sitzprofis.de shop you need a valid customer account.

No, there is no minimum order value.

Log in with your access data. In your personal area, you can view past orders placed through the online shop. For orders placed by other means (e.g., by phone, fax, or email), please contact us.

Cancellations are possible as long as we haven't processed them yet. However, this happens very quickly, within a very short period of time. Please understand that while we will do our best to hold an order at your request, we also work extremely quickly to ensure you receive your order the next day. For this reason, it is often no longer possible to cancel or change orders. Simply contact us by email , contact form , or phone .

Our focus is clearly on Germany; please contact us if you have any doubts about delivery to other European countries.

After placing your order in the online shop, you will first receive an order confirmation and an order summary to the email address you provided. If your billing and delivery addresses differ, we will send the invoice by email. If the billing and delivery addresses are the same, the invoice will be included with your order.

Do you have a question about an order, a quote, or a quotation? For example:

• Has my order arrived?
• Is there an invoice included with the order?
• When will the goods arrive?

We're happy to answer your individual questions. Use our contact form , and we'll take care of your request.

If a product is not shipped to you immediately, you will receive an email with the exact delivery date on your order confirmation. Reasons for delayed shipment include:

• Order quantities that exceed our inventory.
• An order placed late in the day means it doesn't make it onto the last truck of the day.
• Orders on Friday and weekends because we do not deliver on Saturday/Sunday.
• The simultaneous occurrence of defined factors that trigger a credit check on your person/company.
• Heavy, unwieldy goods that require special packaging and registration with a freight forwarder.

Yes, without any ifs or buts: You will receive exactly the products that you have selected in our Sitzprofi shop.
We make every effort to provide images for all of our products. Please understand that there may be slight delays in providing images for new items.

Businesses or similar institutions (see the FAQ "Who can order?") can choose between payment on account and PayPal. Private customers have access to all payment options except for purchase on account. Processing, except for purchase on account, is handled by the service provider Mollie.

If your billing and delivery addresses differ, you will receive the invoice by email shortly. If your billing and delivery addresses are the same, the invoice will be included with your order.

During the ordering process after the shopping cart, you have the option of entering different billing and delivery address details.

Yes, of course. We show net and gross amounts separately on the invoice.

Generally, you'll only find two types of costs on your invoice: the cost of the goods and the shipping costs. We don't charge any additional fees for certain payment methods, nor for packaging materials, nor for freight forwarding, nor for any other additional fees such as local surcharges. It's that simple.

No problem, just write us a short message about your request using our contact form , ideally including our order number if you have it to hand.

You can view the exact and completely transparent shipping costs at any time on the Shipping Costs page. You will also see all applicable costs, including the shipping costs, during the order process before completing your purchase. Our invoices generally consist of only two types of costs: the goods and shipping.

Depending on the size, weight, or quantity of the ordered goods, we no longer ship with our parcel service provider, but with our freight forwarding company. Both types of logistics providers have their own expertise. Bulky freight forwarding goods must be handled very differently during the shipping process than a small package.

The average delivery time is extended by up to two days. Delivery is free curbside and must be personally acknowledged or authorized by you with a written drop-off authorization.

If you order before 4 p.m.,…

• 1-2 working days

If you order after 4 p.m., the following applies:

• 2-3 working days

Please understand that orders shipped via freight forwarding may, in exceptional cases, arrive one or two days later.

We ship our items with our logistics partners DPD (parcel goods) and our partner freight forwarder (pallet goods).

No. A natural person must receive the goods.

It is important to us that the items you order arrive as quickly as possible. In exceptional cases (see "How long is the delivery time?") where several items do not leave our warehouse on the same day, we may split the order into two partial deliveries: We will ship the immediately available portion of the order immediately, and the remainder according to the information on your order confirmation. If shipping costs are incurred (see "What shipping costs are incurred?"), we will allocate these costs across the partial deliveries based on their value. This means you only pay the shipping costs for the goods we ship.

Please understand that due to our just-in-time principle, we usually process your order so quickly that changes are no longer possible. Exceptions prove the rule; please feel free to contact us and we will check whether we can still make a change. Within the first hour after placing an order, there's a good 30% chance of making changes.

If you, as the recipient, are not at the delivery address, the goods will be returned and returned to us within two days. You can then decide whether you want to cancel the order or have the goods reshipped to the changed delivery address. Please note that shipping costs are non-refundable.

Be sure to contact us by phone , email , or contact form ! Photos are ideal, so we can help you quickly!

You have a 14-day right of withdrawal without any ifs or buts (this only applies to seats that are not custom-made or if you have not sent us a seat type plate (Sitzprofi guarantee)). Please clarify the matter with us briefly before returning the item, e.g. by phone , email , or contact form . The returned goods should, if possible, be in their original packaging and undamaged. The return should be sent to: Michalek GmbH, Industriestraße 14, 31275 Lehrte. Please enclose the delivery note so that we can assign the returned goods to your order. We also go into this topic in more detail in our terms and conditions .

The invoice amount will be credited after inspection of the returned items. This refund will be made promptly and at the latest within fourteen days from the date on which we receive notification of your cancellation of this contract.

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
• Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

Basically, we hope not at all. Our constant endeavor is to deliver only quality seats in top condition. Should you nevertheless have cause for complaint, please contact us, e.g., by email or phone .

Don't be shy! We benefit from your feedback and can quickly eliminate potential sources of error.

Within 14 days of receipt of the goods.

The credit will always be issued using the payment method you selected. If you purchased on account, the value of the returned goods will be offset against the existing original invoice. If you paid via PayPal, you will also receive your refund via PayPal.

We're very fast not only in delivering goods, but also in processing returns. It only takes a few days.

Please contact us before returning the goods, e.g., by phone or email . Returns will be made to:

Michalek GmbH
-Return-
Industriestraße 14
31275 Lehrte

We take the security of your data very seriously. We protect your data from third-party access using state-of-the-art technology.

In short: We only use your data within the scope of legal regulations. You can find detailed information in our privacy policy .

The shop is SSL-secured. Please look at the top left of your browser before our shop address: It will say "https." The "s" stands for "secure." All data is sent encrypted.